Tele: 0300 030 9980 (local rate call charge)

Surrey Prepared

In the event of an emergency, call 999, especially if there is a threat to life. Do not put yourself or others in danger. Always follow the advice of the emergency services and try to remain calm - think before acting and try to reassure others.

A list of emergency numbers for all service providers and eventualities can be found here:
Surrey Prepared

There is a wealth of information and advice to help you prepare for emergencies on the Surrey Prepared website at: People and Community
  • You’ll find advice on the following (and much more):
  • Having your key details to hand 'In Case of Emergency' 
  • Signing up to the ‘In The Know’ scheme operated by Surrey and Sussex Police 
  • Preparing your home for emergencies
  • How to prepare for an emergency including a household plan that can help keep you and your family safe during an emergency.
  • What to do during an emergency, including details of the local radio stations to stay tuned into.
  • Preparing for an evacuation should the emergency services advise you to evacuate your home or place of work for your own safety.
  • A checklist of what to do in an evacuation
  • Rest centres which will be opened by Surrey County Council and other partners.
  • Advice and contact information if you are elderly, disabled, sick or have special needs.
  • Advice on what to do when returning home after an emergency.
  • Heatwave advice
  • Keeping safe from Fire
  • Water Safety
  • Flooding Advice
  • Power, gas and water failure
  • Preparing your business – a guide to help businesses cope with any sort of disruption
  • Signing up to warnings and alerts for:
  • Flooding
  • Severe Weather
  • Climate Change
  • Get the Red Cross Apps for emergencies and first aid.



Advice to help you stay independent from Surrey County Council

Information and advice to help you make the right choices

If you're looking for information and advice on benefits, social networks, health issues or support for carers, we can help. By simply offering you a variety of ways to access free advice and information, we're making it easier for you to make the right choices about the care and support options available to you, helping you or your loved ones stay independent for longer.

Here are just some of the questions we're asked;

  • What benefits am I eligible for?
  • How can I find out about local support groups?
  • What do I do if I have to go into hospital but I look after someone at home?
  • How can I find a good home care agency close to where I live?
  • My mum is showing signs of memory loss. What should I do?

By telephone

Prefer to talk to someone? Call the Adult Social Care helpline on 0300 200 1005. Our friendly advisors will be on-hand to provide free information and advice to all Surrey residents. They can also put you in touch with other relevant organisations or arrange for social care support if you're eligible.OnlineIf you have access to the internet visit:www.surreyinformationpoint.org.uk. This website is a free online directory, packed full of essential information to help you or people you care for, find reliable care, community and health information.In personPop along to one of the Hub's in Epsom, Guildford, Redhill and Godalming. Each Hub is run by a group of volunteers who may have a disability or be a carer. These local centres will provide information and support to help disabled people, older people and carers stay independent. For more information visit www.thesurreyhubs.org.uk.

Surrey-i - Information about Surrey

Find your neighbourhood quirks and perks

Surrey-i is a free and easy-to-use tool, offering residents the chance to discover facts and figures about their neighbourhood. From the best performing schools, to local crime rates and care homes offering places for the elderly, Surrey-i provides a unique insight into the county.

The free site developed by Surrey County Council has a built-in map and by entering their postcode residents can find a host of other services and facilities in their community. These include the nearest schools and libraries as well as information on local doctors, hospitals, charities and councillors. Other features allow people to find their closest railway station, bus stop, dentist, nursery or beauty spot.

In addition the latest Census details are available via Surrey-i

 

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