Surrey County Council is continuing its work with Transport Focus to better understand how bus services are working for residents. Following the launch of the Your Bus Journey survey in 2023, we’re now running our own year-long bus user survey to gather even more local insight.

Hearing directly from people who use buses, as well as those who don’t, helps us understand what’s working well and where improvements are needed. This feedback plays a vital role in shaping how we work with bus operators and where future investment is focused.

Insights from previous surveys have already influenced key decisions. This includes improving bus infrastructure, such as bus stops and priority measures, and exploring simpler, more user-friendly fares and ticketing options.

The findings also highlight just how important buses are to many people in Surrey. More than a third of respondents said they have no alternative way to travel, rising to over 40% for disabled passengers. Feedback has also shown that positive, helpful interactions with bus drivers can make a significant difference to overall journey satisfaction.

Your feedback is essential in helping us build a bus network that works for everyone, supporting those who rely on it today, while encouraging more people to use it in the future.

Please take a few minutes to share your views by completing the survey here: https://surrey-bus-user-survey.commonplace.is/