This week, the rail industry has introduced a new Passenger Assistance mobile phone application to support customers who require assistance when travelling by train. The app means customers can choose to request assistance via their smartphone nationwide.
The app, which has been developed by the Rail Delivery Group and UK technology company Transreport, will provide an additional option for customers but will not replace Govia Thameslink Railway’s existing support for assistance requests via phone/textphone, online or email.
The app enables customers to:
• Make a request for assistance for their rail journey
• Manage their personal details – including a record of the type of assistance required
• View their travel history
• Browse rail journeys via the online journey planner.
Go to Railways for more information and links to other sites.