Action Fraud, the national fraud and cyber-crime reporting centre, is warning people of this scam that has seen victims lose over £400,000.
Unsuspecting members of the public are being mercilessly targeted with automated calls which tell them a fraudster has used their personal details to sign up for an Amazon Prime subscription. The victim is then instructed to press 1 to cancel the transaction. When they do this, they are directly connected to the real scammer who poses as an Amazon customer service representative.
The criminal tells the victim the Amazon Prime subscription was purchased fraudulently and that they need remote access to the victim’s computer in order to fix a security flaw that will prevent it from happening again. The victim is instructed to download an application called Team Viewer and asked to log onto their online banking account. The software download grants the fraudster remote access to the victim’s computer and allows them to see the victim’s personal and financial details.
Other variants of the crime involve victims being told they are due a refund for an unauthorised transaction on their Amazon account.
So far, Action Fraud has received 200 reports from people who have lost money to the scam. They have received a further 300 reports from people who received one of the scam calls but did not follow the fraudsters instructions.
National Fraud and Cyber Crime Reporting Centre
Tel: 0300 123 2040