St. Stephen's House Medical Practice - PPG - (Update)

Message from the Partners 1/10/2020

Firstly, we want to reassure you that the practice is open and available to support our patients and has been throughout the coronavirus outbreak.
What we have done is change the way we are asking you to contact us, in line with guidance from NHS England. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

To help us with this, we are asking patients who have access to the internet and are comfortable using it, to make their request through our website. So please do this if you can. It helps keep our phone lines available for patients who are not able to access the internet, many of whom are amongst our more vulnerable patients.
Appointments are being provided face-to-face, online and over the telephone. Please do not come to the surgery unless you have an appointment.
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

In the last few weeks, the number of requests we’ve received has increased significantly. To make sure we can review and respond to all patient requests in a timely manner, we may need to switch off our website forms sometimes, especially out of hours.

If you find our forms are not available but need healthcare support, please either speak to your local pharmacist, NHS GP via LIVI or The HUB 01372 738373 or contact NHS 111. You can also visit our online Treatment Room for self-help information on physical health requests or our online Wellbeing Centre for information about mental health services, including crisis support.

Please also be aware that GP Practices are not able to help patients’ with COVID-19 swab testing. If you or a family member have a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, please contact the NHS COVID-19 Testing website and self-isolate until your result comes back. Find more information here:

Thank you for your understanding and support for the changes we’ve put in place to help keep our patients and staff safe during the pandemic.

Seasonal Flu Vaccination Clinic

Saturday 19th September 2020

At risk group under 65's

Over 65's (65 by March 2021)

Not for patients 0-18 years - date to follow

Please use our website to request an appointment or telephone the surgery.
Appointments can be booked under “Consulting Room”, “Book an Appointment with a Nurse or Health Assistant” then tick the box for “Vaccination” and “Other” and type in Flu.

• Wear face covering
•Attend on your own unless you need help in mobilising
•Walk to the practice if you are able to. Parking on the road only as we will be erecting tents in the car park
•Do not arrive early or late, we have allocated a strict number of patients per period to ensure that people are queueing for the minimum of time and social distancing is maintained.

•Follow the instructions for queuing.
•If raining then please come dressed accordingly/umbrellas the queue will be outside
•There will be no chairs available to sit while waiting and you will not be able to sit whilst having the vaccination (for infection control).
•Wear clothing which makes it easy to expose your upper arm.
•Do not attend if you or any members of your household have symptoms of coronavirus, or if you have been told to isolate.
•Please heed the instruction of the staff who are supervising the patient flow.

Jane White
Practice Manager
St Stephens House Surgery

01372 272069


Important AnnouncementDuring the Covid 19 Pandemic, patients registered with St Stephens House Surgery should be aware that the Surgery is still there to help with all your medical needs.

St Stephen's House Surgery has a new website,
Use the following website to consult with a doctor: <>/. This will save time on the phone during busy periods.

Click on the link “Consulting Rooms” and then “Get help for any health problems”.
Alternatively, click on “Reception and Enquiries”, then “Ask a Doctor a question”. Both links will enable you to get help with your problem. Check the emergency questions. If your symptoms are not listed, click “None of these”. This will bring up a form for you to complete and “Submit”.
The surgery will then contact you to arrange a telephone appointment or, if appropriate, a face-to-face appointment with a doctor.

Please do not attend the surgery unless you have an appointment, this is to ensure the safety of patients and staff, it is essential that we keep footfall to a minimum.
When you do attend an appointment, always wear a face mask or face covering and ensure that you use the hand sanitiser provided in the lobby. Please wait for one of the receptionists to assist you and advise you where to wait.

Nominate a chemist for your prescriptions to be ordered electronically, this will also reduce the footfall at the surgery.

Sample bottles for UTIs can be collected from the bag outside the main Surgery door and then returned to the box just inside the surgery before 11.00 am.

Child immunisations are very important and should still be requested with the nurse via the Surgery website.

Normal appointment booking arrangements will resume as soon as it is safe to so once the Pandemic has been brought under control.

We thank you for your cooperation.


The Partners
St Stephen's House Surgery


Update February 2020

We would like to welcome our new partner who will be joining St Stephen's House Surgery on 2nd March 2020 taking on Dr Claire Carrolls patients.
Dr Chan Sivanesan grew up in Harrow and went to medical school in Nottingham. He completed his junior doctor training in Manchester and trained as a GP in Guildford. He has been working as a salaried GP in Bayswater. His clinical interests include palliative care and medical training.

You can help our Practice improve its service by completing our online survey.
No one at the practice will be able to identify your response.

Register your email address with the PPG

The St Stephens PPG Newsletter gets sent to only about 500 patients out of the 6500+ patients registered with the Practice. To discover more about your surgery you can request to be added to their mailing list via a simple request to their email address which is This email address is being protected from spambots. You need JavaScript enabled to view it.



See a GP by video with LIVI. Even at the weekend.

Patients of St Stephen's House Surgery can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.

You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit for more information.
LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the LIVI app here:



If any patients of the surgery would like to join the wider e-mail group, please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. for further information. We are particularly keen to include younger people, carers, and anyone with disability. Our Facebook page is updated most weeks with interesting articles if you would like to follow our page.