Buy with Confidence



Rip-offs, scams, cowboy tradesmen - consumers are right to be wary when buying goods and services. Can you trust that double glazing salesman or the roof repairer? Can you find a reliable plumber or electrician? Thanks to Surrey County Council's scheme you can "Buy With Confidence".

The buy with confidence scheme support's Surrey's reputable businesses whilst giving much needed protection to the county's residents. Member companies have been comprehensively assessed by Trading Standards Officers to ensure compliance with the law and trustworthiness. Details of firms who have been assessed and are members of the scheme can be found at:- or you can telephone Consumer Direct on 01372 371666.

The site gives you access to information on firms so that you can buy goods and services with confidence, knowing they've signed up to the high standards laid down by the scheme and are monitored on an ongoing basis. You can also give us your views on how member companies are performing, whether good or bad, and if you've had good service from a non-member you can recommend them for membership.

Consumer Direct for practical advice on consumer issues.

Consumer Direct is a telephone and online advice service, delivered in partnership with Local Authority Trading Standards Services and funded by the Office of Fair Trading.

Consumer Direct's trained advisers provide clear practical advice on all kinds of consumer issues from faulty goods to dealing with unsatisfactory services, from guarantees to finding out whether you can cancel a contract for goods or services.

Additionally, if you are aware of a scam or a business acting unfairly or illegally, report your concerns to Consumer Direct.

Consumer Direct's opening hours are Monday to Friday 9am until 5pm, excluding bank holidays and public holidays.

How to obtain advice from Consumer Direct or report a business

Telephone: 01622 626520,

Email them directly,

Visit their website for information and advice on your legal rights.

Template letters - a variety of template letters are also available on Consumer Direct's website to assist you in resolving your dispute on topics such as complaining about faulty goods, poor services and returning goods purchased over the internet.